Coronavirus – Resources and Education
Below, you'll find a list of videos and links to help educate and guide you with regard to your eye health during this time.
We are so eager to see you again for your medical and surgical eye care needs! We have been carefully preparing to reopen our doors with the highest level of safety in mind for our patients, providers, and staff. While you can expect the same level of personal care, many aspects of your visit to our office will look a little different as a result of the measures we have put into place. You will be receiving detailed safety information when you schedule your appointment, but here are some key highlights:
Your Safety is Our Priority
- We are requiring all patients to arrive wearing cloth or commercial face coverings. You will wear your mask throughout your appointment.
- Please plan to arrive at your scheduled appointment time. When you arrive, pull up under the awning in front of the door. Our Chu Vision Greeters will meet you to take your temperature and ask a few health screening questions to ensure there has been no COVID-19 exposure. The Greeters will direct you to park and escort you to the building at your appointment time.
- We ask that anyone accompanying you wait safely in their car during your appointment unless there is a true need for them to join you. We are able to communicate with family members over the phone if you'd like an extra set of ears listening in to the medical conversations.
- In order to maintain physical distancing, we have removed most chairs in our welcoming area and have added protective barriers.
- Our doctors and patient care team will be wearing masks, goggles, or face shields, and gloves throughout your visit.
- Our exam and treatment rooms and equipment will be thoroughly sanitized between each patient, and our facility will be cleaned often throughout the day.
Your Eye Health
- While we look forward to seeing you in our office, some appointments are being wholly or partially converted to online telehealth visits where you will consult with a provider from the safety and comfort of your home. Not every appointment can be completed over telehealth, but our patient care team can help you decide if telehealth is an option for you
Thank you for your continued support and understanding as we slowly and safely reopen our doors to you. We still love to connect with our patients and understand how important that connection is. We are practicing physical distancing while we continue to emphasize the human connection. We look forward to seeing you again
If you have questions or concerns about the health of your eyes, scheduling, or our reopening procedures, don’t hesitate to give our team a call. Our office hours are 7:30am-4:30pm Monday through Friday with an after-hours emergency service available 24/7.
Continual guidance and updates on COVID-19 can be found at the following:
+ Screen Time and Your Eyes Seminar
This is a seminar about how screen time affects your eyes. The main concerns with screen time will be discussed as well as tips for the most successful and healthy screen time experience.
+ Help! My Mask Fogs My Glasses! Solutions For Vision Correction Seminar
More and more patients are now becoming candidates for vision correction surgery as technology continues to expand its ability to treat all types of glasses prescriptions. This seminar will review all of the surgical options for reducing your dependence on glasses and contact lenses.
+ Screen Time Advice
+ The 20-20-20 Rule
+ Dry Eye After Screen Time
+ Screen Use At Bedtime
Educational Content Links
+ How To Take Photos of Your Eyes
If you are experiencing a concern with your eyes and schedule a telehealth visit, the doctor may ask for an image of your eye so they can clearly see the problem you may be describing to them. However, taking a picture of your own eyeball is challenging.
Here is how to take a photo of your eye using your phone:
- First, we highly recommend a friend or family member take the photo for you. It is very hard to focus on your eye when you need to be looking at the lens on not the phone screen
- Face a strong but indirect light, similar to the brightness of a cloudy day. For your safety, do not look directly at the sun or another bright light.
- Look to the side so the area of concern is visible to the camera
- Keep your eye as wide open as you can
- Focus your camera on the eye. For good focus:
- Keep the camera and your eye still
- Do not use zoom. Instead, move the camera closer to the eye to focus on the area of interest
- Make sure the area you are trying to focus on is in the middle of the screen
- Tap the screen so the camera will know where you want it to focus.
- If you use an iPhone, when you tap the screen, a yellow box will appear. Keep it over the area of interest. Next to the yellow box, drag the little sun up and down to adjust exposure and lighting.
- If you use an Android, when you tap the screen, a circle will appear over the area of focus and a slider beneath. When the area of interest is in focus, drag the slider back and forth to adjust the exposure and lighting.
- After you take the picture, review it to be sure the image is clear and in focus. If it is blurry, try again. Double check your camera lens is clean.
- It may also help to take a few photos from different angles and different lighting to get the best representation of your concern
Examples of Great and Not-so-great Eye Photos
- eye looking to side, exposing the area of interest (white of the eye in this case)
- SHARP focus
- all blood vessels are visible in the area we are interested in (yellow box)
+ Patient Tips for Improved Call Quality
The quality of a telehealth (Doxy.me) visit is as good as your connection. Most patients prefer to use a smartphone or tablet to connect. You'll want to make sure your device meets the minimum requirements (especially if your device is older than 2014) before your appointment.
Troubleshooting Technical Issues:
How to Quickly TroubleshootVideo or Audio Quality:
- Get the Latest Browser & OS Update - Make sure your device is up to date. Operating systems (Windows, macOS, iOS and Android) periodically release improvements for known issues to improve the performance of your device. The same is also true for your Browser. You can check your browser version here.
- Restart your Device - Device performance will decrease if your device is managing multiple apps in the background, even if they aren't being used. A restart can clear out the device’s memory giving you a fresh start for your phone. This works well with older devices.
- Try a Different Browser - Chrome, Edge, Safari and Firefox are all capable of running Doxy.me Try Another Device - Sometimes using another device can work wonders. If using another device doesn't fix the issue than try troubleshooting your network.
- Try Another Network - Sometimes switching from your local network to a Wi-Fi connection can help.
- Move Closer to Your Router – Try to sit right next to your router or plug your computer directly into your router for stronger connection.
- Charge your Device’s Battery - Low power mode or not being plugged into a power source may cause your device to run in a power saving mode. This will reduce the performance of your device.
- Disconnect other Devices from Your Network - Ask Others in your household to disconnect their devices (TVs, computers, smart devices) so they do not use up valuable bandwidth.
- Call your ISP - Make sure your ISP is not slowing your connection speeds.
+ Telehealth FAQs
- When do I get the link to log on?
The link to your appointment will be sent to you 10-15 minutes prior to the appointment start time. If it is nearing your appointment time and you haven’t received a link, give us a call so we can be sure it was sent to you.
- Where is my link to log on?
You get to decide which avenue to receive your link, either to your email, or to a text message on your mobile phone. Check your email 10-15 minutes before your appointment. Try to refresh if you don’t see it.
- Can I get a telehealth exam instead of coming to your office?
For certain appointments, yes! Any exam that does not require in-person testing or dilation may be seen over a virtual visit. Call our office and we can help you decide if telehealth is a good option for you.
Some appointments we may be able to do half in the office and half virtually. You could come into the office for specific tests, then go home to connect with the doctor and discuss results.
- Can all my appointments be telehealth?
Unfortunately, technology isn’t advanced enough to do testing of the cornea, retina, lens and other parts of the eye without being physically in the office. If you visit requires tests, you will need an in-person appointment. But we love to see you and have made many changes to ensure a safe environment for everyone.
- Do I have to do telehealth?
Not necessarily. When you call to schedule an appointment, we can discuss with you the options for your visit. If you do not have the ability or resources to do a virtual visit, we are more than happy to bring you into our office. If you have the ability, we may suggest it as an option to limit the number of people who come into our office at this time.
- Will I see a doctor on the telehealth call?
Yes. Just like a normal office visit, you may see a technician first, but the doctor will also speak to you about your eyes.
- Will other people be listening in?
The doctor may have a “scribe” or someone to take notes in the room while they are on the call with you. But the virtual consultations occur in a private room, just like a normal office visit. We keep your exam information private and the call is not being recorded or streamed.
- Can my family member be on the call with me?
Of course! We always encourage trusted companions to sit in and listen to any and all information the doctors and technical staff have for you. They can sit next to you on the visit, or we also have the ability to do a three-way call, so your loved one can call in from a different location, if necessary.